Frequently Asked Questions
The Brand
No. Lennox St. is online only. That's intentional - it keeps the focus on the product.
Yes. If a style or size sells out, we restock. You can sign up for restock notifications on the product page.
We prioritise certified natural fibres selected for comfort, wearability, and longevity. Full fabric composition and care instructions are on each product page.
Our dresses are made in China by a manufacturer that holds all relevant compliance and quality certifications. We believe in being straight with you about where our clothes are made.
Returns & Exchanges
Contact us at hello@lennoxstlabel.com within 7 days of delivery. We'll sort it immediately.
Within 3 business days of receiving your return.
Refund to your original payment method, exchange for a different size, or store credit. Your choice.
Return shipping is at your cost. If you're exchanging, we'll cover delivery of the new item back to you.
Returns accepted within 14 days of delivery. Items must be unworn, unwashed, and returned with all original tags attached.
Delivery
Yes. You'll receive tracking details by email as soon as your order is dispatched.
Yes. Flat rate $20.00 AUD tracked express delivery.
Yes - free tracked express delivery on all New Zealand orders over $250.00 NZD.
New Zealand: 1–2 business days from dispatch. Australia: 2–6 business days from dispatch. All orders are dispatched the next working day after purchase.
Orders & Payment
Email us at hello@lennoxstlabel.com as soon as possible. We can make changes or cancel before your order is dispatched. Once it's on its way, we're unable to make amendments.
Yes. Four instalments over six weeks, interest-free. You'll see Afterpay as a payment option at checkout.
All major credit and debit cards, and Afterpay.
Not at launch. It's on the list.
Fit & Sizing
The Five Fit Method is how we design clothing that fits beautifully on women - not mannequins and moodboards. Every category is developed in five distinct silhouettes. You choose the shape that works for you.
Sizes 8–16 (AU/NZ). We're working to expand the range over time.
Full instructions are on the Size Guide page - bust, waist, and hips, measured properly.
Each product page includes fit notes specific to that silhouette. Check the notes and the size guide before you buy - that combination should give you everything you need.
Size up. Always. It's in the size guide and we mean it.
Need more?
Email us at hello@lennoxstlabel.com We'll get back to you within two business days.