Returns & Exchanges

If it's not quite right, send it back. No drama. No awkwardness.

 

The conditions

Items must be returned within 14 days of delivery. Unworn, unwashed, and with all original tags attached. Items that have been worn, altered, washed, or damaged cannot be accepted.

Sale items are final sale unless faulty. If a sale item arrives faulty, we'll make it right.

 

How to return or exchange

Email us at hello@lennoxstlabel.com within the 14-day window.

Include your order number and which item you're returning or exchanging. We'll reply within one business day with your return instructions.

Return shipping is at your cost. Once we receive and inspect your item, we'll be in touch to confirm next steps.

 

Your options Once your return is confirmed

Refund - back to your original payment method, processed within 3 business days of receiving your return.

Exchange - we'll dispatch your new size promptly, subject to availability. Delivery of your exchange back to you is on us.

Store credit - applied to your Lennox St. account to use any time. No expiry.

 

Faulty items

If something arrives damaged or faulty, contact us within 7 days of delivery. We'll sort it immediately.

 

Lost or missing parcels

If your parcel goes missing in transit, email us at hello@lennoxstlabel.com

We'll lodge an investigation with the carrier straight away. If the investigation confirms the parcel was lost, we'll replace the item or issue a full refund. If tracking confirms successful delivery to your address, we're unable to take responsibility for the order beyond that point.

 

Questions?

Email us at hello@lennoxstlabel.com

We'll get back to you within two business days. (I’m a single mother running my own business :))